twiinworkspace

The only workspace management tool you’ll ever need. Operate, manage and grow your workspace all from one platform.

SEE WHAT OUR CLIENTS SAY

twiinworkspace is the workspace management platform that makes looking after clients easy and revenue growth a reality.

Mary Stevens - Operations Manager
Arena
“When I first saw the twiinworkspace demo, I got excited and thought that this could actually work for us! I saw how it easy it was to use, and I knew that - with our varied level of technical skills in the team - the simplicity of the UX was something that would work.”
Kate Holt - Managing Director
Business Lodge
“Previously we'd be looking at three days to complete the month end, now it massively reduces that because all of our licences are saved on twiinworkspace. Previously I'd have checked each one to ensure that the billed figure was correct. Now, once I approve the licence, I'm approving the billing for 12 months, so it hugely reduces the margin for error. And that's from a company who would have said that our billing accuracy was pretty good. So, if you're questioning your billing accuracy, then this will really make an immense difference.”
Spencer Moyse - Head of Sales & Technology
Airivo
“We spent a long time on procurement and it was important for us that the platform was going to be reliable, web based, and that it gave us the core functionality that we needed. It also needed to be simple to use with easy onboarding and training so our team could start using it quickly and confidently. We chose twiinworkspace as not only did it meet all of these criteria, it also gave us the option of adding extra features and functionality when we needed it.”
Rob Maybury - Group Financial Controller
Glenstone Property
“You can tell that twiinworkspace has been designed from within the flexspace industry as it’s easy to use, places key information at your fingertips and is really tailored to help us run a successful workspace.”
Head of Operations
FigFlex
“It’s very simple to use and very easy on the eye and caters for exactly what we need as a business.”
Loraine Spagatner Project Director
Chadwick Business Centres
“Our whole management team really liked twiinworkspace as soon as they saw it. It’s really user-friendly, simple and clear. twiinworkspace has a colourful user interface that really helps you understand how to use it. Plus, it actually does what we want it to. It has real wow factor!”

twiinworkspace case studies

The benefits for your workspace

Drive revenue

Effective sales lead pipeline management, additional revenue stream opportunities with external client meeting room booking and all client services on one bill.

Tailored pricing

Transparent pricing designed around your space. Large or small you’ll get the best solution and fairest price for each of your workspaces.

Integrated

Seamless integration with accounting systems and Office 365, streamlining billing and communications.

Time saving

Save time and improve the efficiency of your on-site teams by allowing them to sign and manage licences and contracts, manage room bookings and run the end of month billing all in one place.

Management reporting

Reports that allow you to manage your spaces effectively day to day and for your investors to assess the performance of your workspaces.

Peace of mind

All data is encrypted with a dedicated UK hosted server environment with GDPR compliance by design.

What are the benefits for your workspace?

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twiinworkspace ORIGIN: potential user

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We know that every workspace is unique, so twiinworkspace is made up of 3 elements allowing you to create a solution that’s perfect for you.

twiinsales

The twiinsales module allows the operator to receive and manage their sales process from initial enquiry through to contract signing. Key features include broker workflow for notifying brokers of acceptance, rejections, and overturns, clear easy to navigate pipeline, Office 365 integration for lead email comms and calendar integration, full lead importation, view current vacant units with no active licences and current vacant units with future licences plus many other features.

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Features// Manage

Leads can be received from brokers in an xml format for auto creation or can be manually created

Operators’ sales mailboxes can be forwarded to twiinsales so all email enquiries are passed into the platform for review

Check for possible duplicates on receipt or manually at any time

Broker workflow for notifying brokers of acceptance, rejections, and overturns

Visual pipeline to manage your leads with easy navigation through the pipeline stages and dashboard showing users’ upcoming activities

O365 integration for lead email communication, and calendar integration to sync users’ activities

Viewings calendar for all buildings along with yy Activities calendar for all activities and viewings assigned to the logged in user

Lead audit history showing all stage changes and actions on a lead

Import leads into the workspace with all related notes and documents for client and licence creation.

Global search for leads, prospects and contacts including lost leads.

Customisable templates for viewings and broker notifications

Features// Availability

Current vacant units with no active licence are listed and current vacant units with a future licence are listed with move in dates for short term vacancy

Units with current active licences that have had formal notice placed on them are listed

twiinworkspace

The standalone main twiinworkspace module is the hub of the workspace for managing client data, agreements, adhoc and monthly bill runs (with integration with existing accounting software packages), client ledgers and credit control, Office 365 integration for client communications, creation of licence agreements with ability to sign them either by wet signature or e-signature via HelloSign, meeting room bookings and much more.

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Features// CLIENT MANAGEMENT

Manage your clients’ company, contact, financial and payment information along with booking credits & discounts

Collate all related client information in one place

365 email integration for client communications

Add notes and upload documents for centrally available access

Manage and track client issues and feedback, maintenance, and facilities jobs, with this ticketing feature.

Features// CHARGES

Create individual, batch metered charges prior to monthly billing

Import charges in various formats prior to monthly billing

View a history of all charges and their billing status

Features// BILLING

Choose between fixed or flexible billing methods for monthly bill runs

Instant Invoicing enables you to bill any licence fees or unbilled charges and bookings, for an individual client, outside of the monthly bill run

Adhoc invoices and credit notes can be created and issued for additional items that are not licence fees or charges e.g. refunds, deposit top-ups

Features// Bookings

View your meeting rooms calendar and create and manage bookings on behalf of clients

Features// LICENCES

Create licence agreements using your own templates and manage through their lifecycle

Sign licences with either wet signature or e-signature (facilitated by HelloSign and included in the platform subscription).

Manage your renewals process on demand, in addition to automated weekly reminders

Extend and uplift licences manually or automatically

Give formal notice on licences

Give soft notice on licences for potential availability listing in twiinsales

Auto generate initial invoices for deposits and set up fees and initial licence fees

Manage billing schedules for free months or stepped fees

Void and duplicate process for incorrect signed licences, making it easy to reissue for re-signing

HelloSign documents automatically stored in the platform

HelloSign audit trail available in the platform

Features// Finance

Ledger list view for debtors making credit control easy

Import bank statements for easy creation of bulk payments

Generate a Direct Debit file for upload to your bank (various formats available), and auto posting and allocation of direct debit payments to clients’ ledgers and outstanding invoices

Automatic monthly statements for all outstanding balances

twiinportal card payments auto posting to ledger and immediate allocation to invoices

API integration or file export options for various accounting platforms (incl. Xero (API), Sage 50 (API), Sage 200, Quickbooks and more).

Features// NOTIFICATIONS

Send formatted email notifications to all client contacts (can be filtered by building, client type etc) via the platform to be delivered by email and in the twiinportal.

Features// REPORTS

Full range of reports including client & contact, building management, debtors, billing, licence, occupancy, bookings, users and sales

Features// MANAGE

Easily manage a range of information including company and building info, high level occupancy stats, your services and virtual services for billing and accounting, your meeting rooms configuration and your users access to buildings and functionality

Features// TEMPLATES

Customisable email templates & licence templates

twiinportal

Finally, twiinportal completes the package by offering clients the ability to self-serve and manage their own data along with offering payment processor integrations so workspace users can easily pay online for goods and services. Other features include booking, editing and cancelling meetings, view and download copy invoices and licence agreements, pay invoices and full account balances with Stripe or SagePay integration plus many other features.

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Features//

twiinportal users can book, edit and cancel meetings.

Copy invoices are available to view and download along with up-to-date statement of accounts

Licence agreements can be viewed and downloaded

Individual invoices or full account balances can be paid with a payment processor integration (Stripe or SagePay)

Clients can manage their own users, set the emergency and fire marshall contacts and update their own company details (excluding the company name).

Want to know more about the benefits twiinworkspace can bring to your portfolio?

Get in touch with our team for a chat and a demo.

Book A Demo

Get In Touch

twiinworkspace

Mary Stevens - Operations Manager

Kate Holt - Managing Director

Spencer Moyse - Head of Sales & Technology

Rob Maybury - Group Financial Controller

Head of Operations

Loraine Spagatner Project Director

AIRIVO – twiinworkspace

Glenstone Property Group & 20 Mortlake – twiinworkspace

The benefits for your workspace

Drive revenue

Tailored pricing

Integrated

Time saving

Management reporting

Peace of mind

What are the benefits for your workspace?

Fill out the form below and our friendly team will get in touch.

twiinworkspace ORIGIN: potential user

We know that every workspace is unique, so twiinworkspace is made up of 3 elements allowing you to create a solution that’s perfect for you.

twiinsales

Features// Manage

Features// Availability

Want to know more about the benefits twiinworkspace can bring to your portfolio?

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