Challenge
At St Paul’s House in Leeds, Orega were informed with just three days’ notice that the building’s existing leased lines were due to be disconnected. Orega were advised that the only way to avoid disruption was to temporarily extend the existing service with significant increased costs. Disconnection would put around 40 tenant businesses at immediate risk of losing internet access. These included law firms, financial services, consultants, and creative agencies, all heavily reliant on high-speed, uninterrupted connectivity. Orega were faced with a potential business-critical outage.
An outage would have severely disrupted day-to-day operations, damaged Orega’s reputation, and potentially breached service commitments. The team needed both a short-term fix within days and a longer-term solution to maintain business continuity.
The Solution
technologywithin acted fast. We partnered with CCS Leeds to deliver an interim solution within the three-day window, a particularly rare and rapid deployment. Using existing routing, we restored connectivity in time to avoid disruption. Our team worked closely with Orega’s IT and operations teams deploy the interim solution almost immediately and ensure a permanent connection was delivered within agreed timelines.
Joe McGeever from CCS explains: “Our partnership with technologywithin really shone through at St Paul’s House. Having our own network infrastructure in Leeds meant we could act quickly and confidently to support their needs – a true demonstration of what effective collaboration and local presence can achieve.”
Calm under pressure and focused on outcomes, our teams kept tenants online without disruption.
The Results
The interim connection was live within three working days, a day earlier than the disconnection deadline, and the full solution exceeded expectations in both speed and reliability.
As David Kinnaird states:
“The full service was brought online well within the agreed timeframes. Frankly, we expected challenges and delays, but the process was smooth, efficient, and exceeded our expectations”.
Orega avoided a major outage, maintained tenant confidence, and protected its reputation.
“In a high-pressure, time-critical situation, technologywithin proved themselves to be a true partner—responsive, resourceful, and entirely focused on keeping our clients connected.”
DAVID KINNAIRD, Chief Operations Officer, Orega
We partner with flex operators and commercial landlords to bring their spaces to life by providing connectivity and workspace management solutions that deliver growth. We work with a range of clients that includes everyone from boutique coworking spaces through to large multi-site operators.
Our ethos is to be easy to do business with. Our clients don't just choose us for our leading-edge technology. We deliver a service that's friendly, authentic and personal. We're their trusted technical advisers who listen, ask questions and communicate our knowledge clearly. We relish the challenge of meeting our customer's needs every day - of making them happy.