Cut the cord on IT Service Providers: Driving Operational Efficiency in Flex Spaces

Running a flexible workspace is a constant balancing act. Operators juggle occupancy rates, tenant satisfaction, and operational efficiency, all while ensuring their technology works seamlessly in the background. For many, the default approach has been to outsource their connectivity to an IT Service Provider. On paper, it seems simple: let someone else deal with the headaches of connectivity and networks. 

But here’s the problem. IT Service Providers may work well for static, traditional offices, but they are not designed for dynamic, fast-moving flex spaces. The result? Slow response times, hidden costs, and an inability to scale with you as your portfolio grows. 

twiindata is built specifically for flex space operators. It empowers teams to take control of their connectivity without the delays, dependencies, and costs of an IT Service Provider.  

A front-of-house nightmare 

Picture this: it’s Monday morning, and your front-of-house team is juggling three things at once. A new client has just moved in and needs WiFi access right away. At the same time, an existing tenant wants their bandwidth upgraded. Their team has doubled in size and their video calls are stuttering. Meanwhile, a member cannot access WiFi in their office and they don’t know why. 

If you’re working with an IT Service Provider, what happens? 

• Your team raises a ticket for the new client setup. 

• They log another ticket for the bandwidth upgrade. 

• They call the helpdesk for the visitor access issue. 

• Now, they wait. 

The IT Service Provider might need to schedule an engineer visit. It might be hours. It could be days. It all depends on the engineer’s availability and SLAs (service-level agreements). You then have to then cross your fingers and hope that the fix arrives before your members lose patience.  

During that period, your staff are stuck, frustrated and unable to give tenants the service they expect. It also pulls your teams away from what they should really be doing: engaging with customers and enhancing the member experience. 

Now imagine that same scenario with twiindata. Your front-of-house team opens the platform. With a couple of clicks, the new client is online. The bandwidth upgrade is applied instantly. The member struggling with the WiFi has their credentials reissued immediately. 

IT Service Providers operate on a reactive model. Something breaks, you log a ticket, they respond when they can. For flex operators, this undermines the whole customer experience because members expect immediacy. 

And then there’s the cost. Each time you schedule an engineer, you have to pay a call out fee. Want to integrate your WiFi and workspace management software? That’s a custom development project. Want to pull data on bandwidth usage across your portfolio? Another project and another invoice. With IT Service Providers, every new requirement adds complexity and expense.  

With twiindata you pay a fixed monthly fee with your integrations built-in and data on demand, cutting down on outsourced IT hours and keeping more of your budget focused on growth. 

From IT headaches to seamless self-service 

One of the most overlooked benefits of twiindata is its impact on people. By removing the burden of IT admin and endless ticket-chasing, it frees your teams to do what they do best: engage with members. twiindata empowers on-site staff to manage connectivity, bandwidth, and client onboarding in just a few clicks, no IT expertise required.  

Instead of wasting time chasing fixes, your front-of-house team can focus on welcoming visitors, running events, and building community. twiindata turns everyday IT headaches into seamless self-service, so your people can spend more time with your members and less time firefighting. 

But it doesn’t stop there. 

Turn data into action 

With twiindata, you see what’s happening in your spaces in real time. You can: 

• Monitor bandwidth performance. 

• See which clients are nearing  capacity and upsell packages before problems arise. 

• Track occupancy patterns to identify potential risk, optimise staffing and operations, reducing overheads and improving tenant satisfaction 

This isn’t just about fixing problems faster, it’s about creating new revenue streams and smarter ways of working. For example, if your data shows that your spaces are consistently full between 10am and 2pm, you can rethink your layouts, adjust pricing, or offer additional amenities during those hours. If a tenant is consistently maxing out their bandwidth, your team can proactively upsell an upgrade. Our data also helps you spot underutilised offices among larger tenants, highlighting potential renewal risks, and giving you the insights needed to take proactive action. 

Seamless Integrations 

With IT Service Providers, getting platforms to talk to each other often requires expensive custom development. twiindata’s integrations are built in. It connects seamlessly with your workspace management software so information flows automatically between platforms. That means less manual work, fewer errors, and no hidden costs.  

Expansion made simple 

Scaling with an IT Service Provider is messy. Every new location requires finding a local IT provider, negotiating contracts, and hoping service levels are consistent. twiindata makes expansion simple. Apply the same configurations across your portfolio, set up new locations with minimal training, and get sites live fast. Whether you’re opening your second space or your fiftieth, the process is the same. Plus, you get a centralised view of all your locations and their performance from a single dashboard, so you can monitor, manage, and optimise your entire network with ease. 

Operational efficiency as a differentiator 

The flex market is growing rapidly, but competition is fierce. Members don’t just want an office, they want a great experience. From smooth check-ins to reliable WiFi, the small things make the difference between a satisfied tenant and a lost one. 

IT Service Providers can help you get by, but they won’t give you the agility, insight, or scalability you need to thrive. twiindata does. It turns technology from a cost centre into a growth driver. 

In an industry where member experience and speed-to-service define success, twiindata turns operational efficiency into a competitive advantage. It also removes the unknown and variable costs often associated IT Service Providers. 

Discover how twiindata can transform your flex workspace operations. Book a demo today.